Agent 29 / 40 · SEBI · Capital Markets
Investor Grievance Agent
Tracks SCORES complaints to resolution.
Skills
- ◆ SCORES complaint intake
- ◆ Resolution timeline tracking
- ◆ Response drafting
- ◆ Grievance analytics
Time window to tackle
2 weeks
14 days10 weeks
Risk mitigation prime
Resolves investor complaints within required timelines.
CXO position — prime lead
Company Secretary & Compliance Officer
Regulator
SEBI (LODR, PIT Regulations)
Penalty clause
SEBI may levy penalties under Sections 15A and 15G of the SEBI Act for disclosure and insider-trading breaches, and stock exchanges impose daily fines for LODR non-compliance.
Indicative summary for awareness — verify against the current Act, regulation and circular.